Terre Haute Auto Repair

Hi Barry, We really appreciate you coming back and sharing your experience, especially as someone who’s supported us in the past. I’m sorry this visit left you feeling frustrated. I do want to give a little context into how we approach diagnostics. When a vehicle comes in with a concern like an A/C issue, we typically operate under the assumption that basic controls (like fan speed, temperature settings, etc.) are being used as intended. Because of that, our process is designed to move straight into system testing such as checking pressures, electrical signals, and components so we can rule out the more common mechanical or electrical failures as efficiently as possible saving you money in the long run with diagnostic testing time. In situations like yours, where the issue ends up being related to a control setting, it can understandably feel like something simple was overlooked. That’s never our goal, and we can see how that would be frustrating, especially after a diagnostic charge. We do appreciate the feedback and it’s a good reminder that even the basics are worth double checking, no matter how straightforward they may seem. Thanks again for your past support, Barry. It truly means a lot to us. – Garvin & Lidster

Hi Barry, We really appreciate you coming back and sharing your experience, especially as someone who’s supported us in the past. I’m sorry this visit left you feeling frustrated. I do want to give a little context into how we approach diagnostics. When a vehicle comes in with a concern like an A/C issue, we typically operate under the assumption that basic controls (like fan speed, temperature settings, etc.) are being used as intended. Because of that, our process is designed to move straight into system testing such as checking pressures, electrical signals, and components so we can rule out the more common mechanical or electrical failures as efficiently as possible saving you money in the long run with diagnostic testing time. In situations like yours, where the issue ends up being related to a control setting, it can understandably feel like something simple was overlooked. That’s never our goal, and we can see how that would be frustrating, especially after a diagnostic charge. We do appreciate the feedback and it’s a good reminder that even the basics are worth double checking, no matter how straightforward they may seem. Thanks again for your past support, Barry. It truly means a lot to us. – Garvin & Lidster

Thank you David for the 5 star review! Patience and professionalism are just a few of our values and we are glad to hear those were seen and felt on your visit. We appreciate you and look forward to serving you in the future!

We truly appreciate your long-time trust in us and are glad you’ve consistently had helpful and courteous service. It means a lot to have your continued support. Thank you for the 5-star review, Marianne!

Thank you Jason for the amazing 5 star review! We really appreciate you taking the time to share your experience. We’re glad the alignment made such a noticeable difference and that our team was able to walk you through everything clearly before getting started. Transparency and doing the job right the first time are things we take a lot of pride in. It means a lot to hear that, even as someone who does most of your own maintenance you’d trust us with your truck when needed. Thanks again for the support, and we’re here whenever you need us!

Thank you for the 5 star review Mike! We really appreciate you taking the time to share your experience. Our goal is always to provide thorough diagnostics, clear communication, and quality work you can trust, so it means a lot to hear that came through. We’re glad you felt you got what you paid for and experienced friendly, efficient service. We look forward to helping you again whenever you need us!

Dear Carole, thank you so much for your kind words! We are thrilled to hear that you had such a great experience with us. Our team takes pride in providing top-notch service to all our customers, regardless of age. We look forward to serving you again in the future!

Thank you for the 4 star review, if there was anthing that we could have done to earn all 5 stars please let us know. Otherwise, we look forward to earning all 5 stars on your next visit!